*Shipped items are refunded minus the shipping costs. This includes the cost of shipping items that were sold with "Free Shipping" the actual price of postage will be deducted from any refund
*The following items can not be returned: Clearance items, items identified as non-returnable, discontinued items, books, videos, tubes, in ear buds, earplugs and in ear monitors, harmonicas, reeds, other mouth-blown instruments, cleaning products, installed parts and pickups, demo gear, and special orders.
*If you can not make it back to return an item within the return window please call us and make arrangements. We can often make accommodations when we are notified in advance. Give us a chance to make it work out and we will do what we can to help.